Privacy Policy

Effective Date: April 22, 2026

1. Overview

This Privacy Policy explains how Unbound Golf (“we,” “us”) collects, uses, shares, and protects personal information when you visit our website, submit forms, make purchases, or interact with our email or SMS communications.

2. Information We Collect

  • Information you provide: first and last name, email, zip code, optional phone number, and marketing preferences (email/SMS). We collect and honor your consent choices separately for email and SMS communications.
  • Checkout and orders: billing and shipping address (where collected), order contents, and payment-related information. Payment card details are collected and processed by our payment processor (Stripe); we do not store your full card number on our servers.
  • Automatically collected: IP address, device/browser details, approximate location, pages viewed, referral/UTM data, and similar diagnostics.
  • Analytics and product experience: our site may use tools that capture how the site is used (for example, session replay or product analytics via FullStory), which can include interactions with pages and forms.
  • From service providers: messaging metrics (opens, clicks, bounces, unsubscribes), SMS delivery status, payment and fraud-prevention signals from our payment processor, and related transaction metadata.

3. How We Use Information

  • Manage newsletter and SMS subscriptions and send marketing or service-related messages.
  • Process payments, fulfill orders, provide receipts or confirmations, prevent fraud, and handle refunds or support requests.
  • Personalize content, measure site performance, and improve our services.
  • Maintain site functionality, security, and troubleshoot issues.
  • Comply with legal obligations (including tax and accounting recordkeeping where applicable).

Legal bases for EEA/UK visitors include your consent (email/SMS), our legitimate interests (analytics, site performance, fraud prevention), performance of a contract (purchases), and legal obligations.

4. SMS & Email Disclosures

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. SMS consent is not a condition of purchase. SMS is sent only if you opt in and provide a valid phone number.

5. Sharing Your Information

We do not sell personal information. We may share data with trusted service providers who process it on our behalf, including:

  • Supabase (hosting, database)
  • Klaviyo (email/SMS messaging, preference management, and purchase-related messaging where used)
  • Stripe (payment processing)
  • FullStory (product analytics and session insights)
  • Hosting, anti-abuse, security, and other subprocessors as needed to operate the site

These providers may operate in the U.S. and internationally. We require them to safeguard your information and use it only according to our instructions.

6. Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies for site functionality, analytics, attribution, and (where enabled) session replay or product analytics. You can disable cookies in your browser settings, but some site features may not function properly without them. Marketing identifiers may be used in line with your consent choices for email and SMS.

7. Data Retention

We retain personal information only as long as necessary for the purposes described above—for example, until you unsubscribe from marketing, or for a reasonable period after your last interaction with us. Order and payment records may be retained longer where required for accounting, tax, fraud prevention, chargebacks, or legal compliance.

8. Your Choices & Rights

  • Email: Click the “unsubscribe” link in any email.
  • SMS: Reply STOP to opt out; HELP for assistance.
  • Privacy rights (CA/EEA/UK and others): You may request access, correction, deletion, portability, or opt-out of certain processing. Contact play@unboundgolf.com. We will verify and respond as required by applicable law.
  • “Do Not Sell or Share” (California): We do not sell personal information. Certain analytics or session tools may constitute “sharing” under California law depending on how they are configured. For questions or to discuss opt-out options, contact play@unboundgolf.com.

9. Children's Privacy

Our site is not intended for children under 13. If you believe a child has provided personal information, please contact us and we will remove it.

10. Security

We use administrative, technical, and organizational safeguards appropriate to the level of risk, including access controls, Row Level Security, and encryption in transit. No system is completely secure.

11. International Transfers

If you access the site from outside the United States, your information may be transferred to and processed in the U.S. By using the site, you consent to these transfers as permitted by law.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted with a new Effective Date. Continued use of the site means you accept the updated Policy.

13. Contact Us

For questions or to exercise your privacy rights, email play@unboundgolf.com.